REFUND POLICY

We recommend always to measure twice before ordering to save time and money. However, if for any reason you would like to return or exchange your product(s), we will accept your return, upon following the following guidelines:

• First, please make a return request by emailing us at sweetpetspetgoods@gmail.com within 30 days of delivery.

• The email should include the following information:

  • Name 

  • Order number

  • Reason for return

  • Pictures (if applicable)

• Once the request is received, the company will evaluate it in 2 business days.

Please note the following criteria:

• Items must be returned or exchanged within 30 days of delivery. Package must be postmarked within 30 days of delivery.

• All items must be in brand new condition, unwashed, and hair-free.

• The product(s) must have all tags, decals, safety or hygiene stickers, nor show use of any kind.

• Include a note with your Order Number in the package.

Sweet Pets Pet Goods reserves the right to launch special offers in which it explicitly states that it will not be subject to exchange.

Please note that products purchased from third-party retailers are subject to that retailer's return policy, not ours. For any return inquiries, please contact the store where the purchase was made.

To send items, we will provide address, once return is approved.

Customer is responsible for associated shipping costs. Shipping costs from original order will not be refunded due to a return. We recommend using a tracking shipping service, as we cannot guarantee that we will receive your item.

Once return or exchange is received, inspected, and approved based on our policy above, please allow 5-7 business days for processing.

If you request a return, credit is applied to your original form of payment usually within 72 hours.

If you request an exchange, please email us at sweetpetspetgoods@gmail.com to ensure that we still have stock left of the size/item you are requesting.

All sales of custom products or other items such as Bandanas and Bowties are final and not returnable.

All items marked FINAL SALE on the product page will not be returnable.​

In the case that your item is damaged upon arrival, please reach out to us within for 30 days of receiving the product for us to be able to replace the item. 

Purchase transactions on our Site are final when collection is completed through the bank transaction.

Once the bank transaction is approved, we process your order within 48 hours.

If, within the period from when you make the order until we process the order for shipping, you understand that you do not want it, you can request a cancellation by sending an email to: sweetpetspetgoods@gmail.com.

The email should include the following information:

• Name 

• Order number

• Reason for cancellation

Cancellations will only proceed if the order has not been shipped.

Once the order is shipped, we do not make cancellations.

Once we determine that the cancellation proceeds, we will request the financial institution in charge to make the refund, and cancel the transaction. From the moment we request the cancellation or refund, the banking institution will be responsible for the money refund. For these purposes, we cannot guarantee the period of time that the refund will be reflected in the customer's account. Refunds will be made to the same payment method that was used by the client. The client may choose to receive a credit. When the customer chooses a store credit, the company will process the request and once it is determined, a credit will be granted for the same amount of the transaction.

Credits will be valid for 90 days.